Privacy Policy – Vedansha Wellness

Effective Date: January 1, 2026
Last Updated: October 16, 2026

At Vedansha Wellness, your privacy is important to us. This Privacy Policy outlines how we collect, use, protect, and handle your personal information when you visit our website, use our official Android mobile application (“Vedansha Wellness”), book our services, or interact with us online or offline.

1. Information We Collect

When you interact with our website or mobile application, we may collect the following information:

• Personal Identifiers: Name, email address, and phone number.
• Health & Clinical Information: Health-related concerns, symptoms, and medical queries voluntarily shared during appointment bookings or consultations.
• Appointment Details: Date, time, mode of consultation (online or clinical visit), and requested therapeutic services.
• Location & Address: Delivery or residential address provided specifically for in-home consultations or Ayurvedic product shipments.
• Payment Details: Transaction identifiers and billing details required for processing service payments (processed securely via regulated third-party payment gateways; we do not store full card numbers).

2. Mobile Application Permissions & Device Data

To provide core application features on Android, the Vedansha Wellness mobile app requests only the permissions necessary for functional operation:

• Internet & Network State: Used to load clinic resources, retrieve booking schedules, and connect to our secure server over HTTPS.
• Notifications: Used with your consent to send appointment reminders, treatment schedules, and wellness updates. You can enable or disable notifications at any time via your device settings.
• Camera (Optional): Accessed only when you explicitly capture and upload medical records, previous prescriptions, or profile photos for your consultation review.

3. How We Use Your Information

• Schedule and manage consultations, treatments, and appointments.
• Deliver personalized Ayurvedic care, Marma therapy guidance, and clinical follow-ups.
• Send transactional messages, appointment confirmations, and reminder notifications.
• Respond directly to patient questions, inquiries, and customer support requests.
• Maintain app stability, improve diagnostic workflows, and enhance overall service quality.

4. Data Protection & Security

We implement reasonable technical and organizational security measures to protect your personal and health-related information against unauthorized access, loss, or alteration. All data exchanged between the Vedansha Wellness mobile application and our servers is encrypted in transit using industry-standard Transport Layer Security (HTTPS/TLS protocols). While we employ stringent safeguards, no electronic transmission over the internet can be guaranteed as 100% secure.

5. Data Sharing & Disclosure

We do not sell, rent, trade, or monetize your personal or health data to any third parties or advertisers.

Your data is shared strictly with trusted service providers who assist us in essential operations (such as secure appointment scheduling systems, cloud hosting, and transactional communication infrastructure). These service providers are bound by strict confidentiality agreements and are prohibited from using your data for any independent purpose.

6. Cookies & In-App Tracking

Our website and WebView services may use essential cookies and basic session indicators to:

• Ensure smooth site navigation and authentication persistence.
• Gather aggregated, non-personally identifiable diagnostic metrics to resolve performance issues.

You can adjust or disable cookie handling at any time through your browser or device settings.

7. Third-Party Links & Services

Our application and website may include links to third-party tools (such as teleconsultation video links via Google Meet, scheduling calendars, or external health references). We do not control and are not responsible for the privacy practices of external third-party platforms. We encourage you to review their respective privacy notices.

8. Data Retention & Deletion Policy

We retain your personal and health records only for as long as necessary to fulfill healthcare consultations and comply with legal or clinical record-keeping obligations.

How to Request Data Deletion: You have the right to request the deletion of your account and associated personal data at any time. To submit a deletion request:

• Email us directly at vedanshawellness@gmail.com with the subject line “Data Deletion Request”.
• Include your registered name and contact phone number.
• We will verify your identity and permanently delete your non-statutory personal data from our active databases within 30 days.

9. Children’s Privacy

Our services and mobile application are designed for adult users and general audiences (18 years and older). We do not knowingly collect personal information directly from minors without explicit parental or legal guardian consent.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect app updates, service changes, or regulatory requirements. Any revisions will be published on this page with an updated effective date.